Travel Support for University Travellers

The University has engaged the services of Customer Care to assist in the management of travel safety for those traveling on behalf of the University. 

Customer Care provide:

  • Updates on health and security situations accross the globe by email or text message
  • Email advice to travellers including immunisations, local customs and laws (note: the emails are from red24 Customer Services)
  • An online tool called Travel Tracker that enables the University (Health, Safety & Wellbeing) to quickly determine the location and contact details of University travellers.  Information is fed into the Travel Tracker when bookings are made through the University’s three travel management companies)

Please note that Customer Care is not the University’s insurance provider. Travellers needing emergency assistance (as opposed to travel advice) should contact ACE Emergency Assistance.  For more information on the University’s Travel Insurance go to the Legal & Risk website.

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